Import policy

  1. International Shipping: We offer international shipping to many countries, allowing customers from around the world to enjoy our products. Please note that import policies and customs regulations may vary by destination country.
  2. Duties and Taxes: When ordering items for international delivery, you may be subject to import duties, taxes, and fees levied by the customs authorities of your country. These charges are separate from the product price and shipping fees and are the responsibility of the customer.
  3. Customs Declaration: We are committed to complying with all customs regulations and accurately declaring the contents and value of each package. Please ensure that you provide accurate and complete information during the checkout process to facilitate smooth customs clearance.
  4. Customs Clearance: The customs clearance process and associated timescales can vary from country to country. While we strive to minimize any delays, please be aware that customs procedures are beyond our control. Delays in customs clearance may result in extended delivery times.
  5. Restricted or Prohibited Items: Certain items may be subject to import restrictions or prohibitions in specific countries. It is the customer’s responsibility to be aware of and comply with the import regulations of their country. Please check with your local customs authorities for any restricted items or import requirements.
  6. Returns and Refunds: In the event that an international order is returned to us due to customs-related issues or non-delivery, we will process a refund for the product value, excluding any shipping fees or import charges. Please review our return policy for more information.
  7. Customs Inquiries: If you have any questions or require assistance regarding customs-related matters, we recommend contacting your local customs authorities or seeking professional advice.