jituly.com

Return Policy

  1. Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact our customer support team within 7 days of receiving your order.
  2. Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Returns may not be accepted for certain products, such as personalized or perishable items, unless they are defective or damaged.
  3. Return Process: To initiate a return, please contact our customer support team with your order details. They will guide you through the return process, including providing the necessary instructions and return shipping address.
  4. Return Shipping: The customer is responsible for the return shipping costs, unless the item is defective, damaged, or there was an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.
  5. Refund or Exchange: Upon receiving and inspecting the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Exchanges will be processed based on product availability.
  6. Refund Timing: Please allow 7 days for us to process your refund once we have received the returned item. The refund processing time may vary depending on your financial institution.
  7. Non-Refundable Items: Certain items may be non-refundable, such as gift cards or downloadable products. Please refer to the specific product details or contact our customer support team for more information.
  8. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, and may require supporting evidence such as photos or a description of the issue.